04-08-2022 06:30 PM
I don’t have access to my original email I set up the nest for. I bypassed that and tried with my google email, but it won’t let me access because it’s already registered (being used) by my old email with no access. What can I do now?
04-09-2022 05:12 AM
Unless you can regain access to that email, you'll need to factory reset any devices you setup using that account. Create or login to the app with a new account and setup your devices again.
04-13-2022 06:42 PM
Hi folks,
I appreciate the help @David_K. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.
Thanks,
Steve
04-16-2022 03:30 PM
Hi there,
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.
Regards,
Steve