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Access Nest on iPhone

TPD808
Community Member

I don’t have access to my original email I set up the nest for. I bypassed that and tried with my google email, but it won’t let me access because it’s already registered (being used) by my old email with no access. What can I do now?

3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert

Unless you can regain access to that email, you'll need to factory reset any devices you setup using that account. Create or login to the app with a new account and setup your devices again.

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @David_K. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve