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Feedback regarding GOOGLE migration process to new Nest account

MSSIRMAN
Community Member

Simply put.  This GOOGLE migration  process for NEST accounts stinks.

I have been using GOOGLE NEST FOR over a year.  My NEST account was a YAHOO account.  Recently, I migrated (as prompted) to a GOOGLE account.
When the migration to the GOOGLE account occurred, somehow a new gmail account got created and it put the account subscriptions under this new account rather than a current gmail account I had.  I am not sure how. I do not remember typing in a new gmail.com address.  So my account was changed to an account I never set up.  I could not FIND my camera subscriptions!    It took over 2 hours to troubleshoot this with a Chat agent.  There must be other customers having this problem. The migration process needs somehow to make the user ENTER THE MIGRATION EMAIL ACCOUNT, not just pick it up from some list of old GMAIL accounts. The migration process needs some work. Otherwise you have very confused customers.  Most people could have never worked with the agent as the new gmail account was required and I could not find it.  We finally resolved this in 2 LONG hours! 
3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

  1. Open the Google Home app

Google Home app

  1. .
  2. At the top right, tap your account.
  3. Tap Feedback 

and then

  1. tap the type of device you'd like to submit feedback for.
  2. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  3. In the feedback summary, write a brief description of your issue.
  4. Be sure to check the box for Screenshot and System logs.
  5. To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.