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Subscriptions and Services

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Refund for Subscription

I got rid of my cameras and I just realized I was billed on the last CC statement for the entire year in advance. I would like a pro-rated refund for cancelling not continue to use a service I don’t have. They make it very hard to find where to call ...

Unable to contact support

I'm unable to contact Nest Support using the callback option on the webpage. I've tried for a couple of days and just get a message when I request a callback telling me to "please try again later". Is there a solution to this problem?

Retty by • Community Member
  • 859 Views
  • 4 replies
  • 2 kudos

One time refund

I ordered a yearly subscription of Nestor wear. Before that, I had selected the eight dollar a month Subscription. Both subscriptions were taken out of my account. I was wondering to get a credit for the one month eight dollar charge please

CCRIB by • Community Member
  • 650 Views
  • 2 replies
  • 0 kudos

Renew subscription

I have Nest camera and I used to be able to see 10 days worth of footage. I no longer see that in every day it races I don’t understand what happened at my subscription expired can you please help me so I can get that back

Nest Aware Subscription issues

I’m receiving emails from Google Nest saying that my subscription is about to end as of 5/25/2025. My account states that’s it’s not even due till late June 2025?

Resolved! Subscription options

We had an incident at our home and could only pull of a recording our Backyard battery camera and looks like the history only held for 3 hours so we can no longer get a recording of it. What are the current recording options for our cameras, batter a...

olsonkj by • Community Member
  • 1735 Views
  • 3 replies
  • 1 kudos
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