Fraudulent Billing Practices

[Drewute]

Google markets and sells nest aware subscriptions to those with battery only and battery/wired doorbells even though nest aware is not compatible with those devices.  Google refuses to issue refunds for the months they collected subscription fees fraudulently.  

[JillG]

Hi @Drewute 

The Aware subscription does differ between product types but you should've been able to cancel via your subscriptions to stop the billing.

[Drewute]

Google sold me a Nest Aware subscription and charged me for 1 year of a service that is not compatible with my Nest doorbell.  It wasn't until I needed to access video history from my doorbell that I learned that even though I've been paying for a subscription, the subscription does not work for a Nest Aware wired and battery doorbell.  

[zoeuvre]

Hi folks,

@Drewute, thanks for posting here in the Community forum, and I'm sorry to hear about the situation. 

Since your Nest Doorbell is not compatible with the Nest Aware you have, have you already cancelled your subscription for it as per JillG's advice? If not yet, you may go to this link to follow the instructions for canceling your Nest Aware subscription.

Let us know if you have any other questions. We're happy to help. 

I appreciate your help, @JillG. 

Best,

Zoe

[zoeuvre]

Hi Drewute, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hi there, 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

Regards,

Zoe

[Drewute]

The subscription is cancelled, but Google refuses to issue a refund for a service they sold me knowing full well that it's not compatible with my doorbell.  Google's customer service has been awful, nobody at Google seems bothered that they sold a subscription and charged me for over a year, but the subscription was never compatible with my doorbell.  Why did it take so long for me to notice and reach out to google for a refund?  I never needed to access video history until a few months ago.  It wasn't until I needed video history that I learned battery powered nest doorbells don't have 60 day history capability. 

The entire experience has reduced my confidence in Google, it's support staff, and they way they do business.  Expecting Google to be accountable and honest is too much to ask.  

[EdmondB]

Hello Drewute,
 

I'm sorry to hear about your experience on your Nest doorbell (battery). We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
 

Thanks,
Edmond

[EdmondB]

Hi there,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Best,
Edmond

[EdmondB]

Hello there, 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Regards,
Edmond

[EdmondB]

Hey there, 

We haven't received your form — were you able to fill it out?

Regards,
Edmond