Have Nest Aware Trial but Unable to See Recording History Clips

[Bw223]

Pretty much what the title says. Bought a nest doorbell, free trial of Nest Aware however every time I go to my recording history I get an error when I try to watch a clip. This is the primary reason I have a video doorbell and it doesn't work. Can someone please help?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

Check out this link for a complete guide on how to manage camera video recording from the app.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan