How do I set up Nest Aware Subscription for a second home?

[pfull2]

I have a home in Texas with a Nest Aware Subscription. I want to set up a second subscription on a second home in another state. I have clicked on the email link I received when the second home trial ended but am unable to get it set up. Can anyone assist? Seriously should not be this difficult.

[MplsCustomer]

@pfull2 

You could try selecting the "Contact us" link under "Nest Aware Premier Care" on this "What you get with a Nest Aware subscription" help page to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription." I think this might apply to U.S. customers only.

https://support.google.com/googlenest/answer/9233159?hl=en

[janthadeus]

Hi folks,

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

I appreciate the help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hi there,

Checking back in should you still have further questions here. Let us know by replying to this thread.

Regards,

JT

[pfull2]

I was provided a number to call and they were able to assist me in resolving the issue.

The email I received to create a second subscription did not show the second home in the drop down to set up a subscription on my mac. However when I used the link on my phone, it had the second home and I was able to proceed.

Thanks

[Brad]

@pfull2

We're relieved to hear that this was resolved for you! We'll keep an eye out on this thread for a little longer for follow-up questions and comments. Please let me know if you need further assistance.

Best regards,

Brad

[janthadeus]

Hi folks,
 

Happy to hear that! We appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Brad.

Cheers,

JT