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How do I set up Nest Aware Subscription for a second home?

pfull2
Community Member

I have a home in Texas with a Nest Aware Subscription. I want to set up a second subscription on a second home in another state. I have clicked on the email link I received when the second home trial ended but am unable to get it set up. Can anyone assist? Seriously should not be this difficult.

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@pfull2 

You could try selecting the "Contact us" link under "Nest Aware Premier Care" on this "What you get with a Nest Aware subscription" help page to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription." I think this might apply to U.S. customers only.

https://support.google.com/googlenest/answer/9233159?hl=en

Hi folks,

 

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

 

I appreciate the help, MplsCustomer.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Checking back in should you still have further questions here. Let us know by replying to this thread.

 

Regards,

JT

pfull2
Community Member

I was provided a number to call and they were able to assist me in resolving the issue.

The email I received to create a second subscription did not show the second home in the drop down to set up a subscription on my mac. However when I used the link on my phone, it had the second home and I was able to proceed.

Thanks

Brad
Community Specialist
Community Specialist

@pfull2

 

We're relieved to hear that this was resolved for you! We'll keep an eye out on this thread for a little longer for follow-up questions and comments. Please let me know if you need further assistance.

 

Best regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

Happy to hear that! We appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks for chiming in, Brad.

 

Cheers,

JT