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Issue with video videos are not recording only it takes pictures

Sa786
Community Member
  • Issue with videos . Videos are not recording. Only pictures are coming 
4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Sa786 

Whether you get videos or still photos depends on your camera and your Nest Aware subscription:

https://support.google.com/googlenest/answer/9681538?hl=en

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@Sa786 thanks for reaching out. Let's go ahead and see what we can do here. A few questions: what type of Nest Camera do you have? Do you have a Nest Aware subscription? Were you able to read and check the link that MplsCustomer has shared?

 

I appreciate the help, MplsCustomer.

 

Regards,
Emerson

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Emerson.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie