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Nest aware subscription not working for all cameras

ProRex69
Community Member

I purchased the nest aware plus a few days ago, and both of my outdoor cameras got the updated, but my indoor camera still doesn’t have best aware plus. So basically some cameras got the nest aware plus and some didn’t. Keep in mind they are all the same (indoor,outdoor,battery) what I did was factory reset the camera that wasn’t working, and made sure it was in the same home as my other cameras, still no luck. 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@ProRex69 

Can you access and livestream your indoor camera in either the Google Nest app or the Google Home app (depending on which camera you have) while you are in the same Google Nest "home/structure" as your other two cameras? If you go to Settings | Nest Aware for your indoor camera, what does it say?

Can you livestream your indoor camera on the home.nest.com or home.google.com websites?

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@ProRex69 thanks for posting here in the community. How's it going with Nest Camera? Were you able to read the information shared above? Hit this link to properly reset your Nest Camera to the factory default. But remember all of your recorded history will get removed. In case you have an update, you know where to find us.

 

Keep us posted.

 

I appreciate your help, MplsCustomer.

 

Regards,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey ProRex69,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Best,
Emerson

EmersonB
Community Specialist
Community Specialist

Hi ProRex69,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Thanks,
Emerson