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Lost subscription

Community Member

Have 11 months left on my nest aware , which I migrated to google in September. I managed to delete my gmail account as I wanted info off a tablet I was selling. Got my email back again but since that have lost all my cameras and thermostat, been in touch with Google and been passed about , they passed it to nest and still had no contact for two weeks. Any ideas how to recover my account. 


Community Member

Unfortunately they do not transfer subscriptions to different accounts or homes, and provide very little support regarding their subscription. They clearly state in their TOS that there are no refunds. It's extremely frustrating. I would recommend opening a ticket, but I wouldn't expect much to happen. Hopefully you will get a rep that is helpful. I have been trying for 3 weeks on a similar situation.

Community Specialist
Community Specialist

Hey there,


I am glad to hear that you are interested in subscribing to Nest Aware! I am afraid that we do not transfer Nest Aware subscriptions. You would need to subscribe again. If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.


Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 


Please let me know if you need further assistance.

Best Regards,


Community Specialist
Community Specialist

Hey folks, 

Thanks for visiting the Community. 


Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.


Have a great day.