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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Clear the Confusion

I'm starting down the path of home integration. I've been on the path for several years, just going quickly.I now want to include an outdoor security camera, but it seems it's not that simple. Can someone confirm the problem I have and tell me if the...

NMB by Community Member
  • 1119 Views
  • 5 replies
  • 0 kudos

Poor performance with Nest Aware

Ever since I was forced to upgrade to the new Nest Aware service, the performance has been abysmal. For example, when someone rings the doorbell, even 10 minutes afterwards, I still don't get a video image of who is at the door. I'm on a very strong ...

Dimitri1 by Community Member
  • 504 Views
  • 1 replies
  • 0 kudos

Continuous camera and history problems

I am sick of Google Nest Cameras. I am along time user going back to Nest. I have nothing but problems with the cameras. I am paying for two Nest Aware accounts and still can't get history. I have purchased a new camera and after multiple support cal...

dlucas2447 by Community Member
  • 1127 Views
  • 5 replies
  • 0 kudos

Resolved! Nest Aware Subscription

I signed up for the 60-day subscription today. Will I be able to see all cameras and historical video from 60 days back as of today?

ikenalx by Community Member
  • 916 Views
  • 1 replies
  • 0 kudos

help please with device

I'm having lots of trouble with my device and can't cancel my nest account not to mention my Samsung account keeps changing to Chinese language! I'm terrible with my device and would pay someone who is good with phones

m2046 by Community Member
  • 511 Views
  • 1 replies
  • 0 kudos

Overcharged for Nest Aware Plus upgrade

Flatmate has been overcharged for an upgrade. Contacted customer care and escalated it 3 seperate times, each time saying they are correct. Stop stealling from us and fix your billing system.    

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DConnelly by Community Member
  • 581 Views
  • 1 replies
  • 0 kudos
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