Nest App continuous login issue

[Murphal]

My Nest App is asking me to login with Google. I login (which looks ok) but as soon as it’s about to bring up the Home Screen is crashes and goes back out to initial login page again. 

[pamelas]

same issue for 2 days now. have you resolved?

[Murphal]

No, deleted app and re-downloaded and no success. Soon as gets into app - crashes back out to login page, could see the thermostat for a split second 

[EdmondB]

Hello everyone,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Just a few questions: Have you tried signing in on a different phone? Did you try restarting your device? Are you having the same issue if you sign in on the https://goo.gle/3KP3GC4;

I look forward to your response.

Best,
Edmond

[Murphal]

Hi, I’ve done the following

I rebooted the device the app is on (iPhone 11).  Tried the sign in and immediately logged out again.

Tried the link and was able to login without any issues.

Tried a Samsung phone and again no issue login.

The issue appears to be on this phone for some reason. I’ve deleted the app several times and still no luck. 

[EdmondB]

Hi there, 

@Murphal, thanks for trying. That will help us a lot in isolating the issue. Have you checked if there is any recent update on the iOs software on your iPhone 11?

Let me know if that helps. 

Best,
Edmond

[Murphal]

Hi, the iPhone is on the latest version (iOS 16.6). Any app updates would already be done so if Nest App had an update, I would have done that. 

[Murphal]

A bit mire detail to be clear. Deleted App then rebooted device. Installed App but no change. The way issue happens is, open Nest App and asked to sign in with Google. Pick Google account (email), then have to press “Allow” to next page. Opening Nest. Nest then opens on Home/Away assist setup page, closes that page and opens same Home away assist page again and then logs out back to initial Sign in with Google screen. This happens in the space of approx. 1 second 

[EdmondB]

Hey there,

Thanks for the information — we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Regards,
Edmond

[Murphal]

I’ve filled that in. 

[EdmondB]

Hello there,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Best,
Edmond

[EdmondB]

Hi there, 

Thanks for checking, Just a few questions: Are you using an iPhone? And when you go to the https://goo.gle/2qjvVSU did you use the same email address that’s on the Nest app?

Regards,
Edmond

[Murphal]

Yes I used same email address. It was working that way the other day. Now I get into Nest and when go to camera it says I need to update my browser 

[Murphal]

Can I ask what is happening with this as I pay a subscription for Nest Aware and I cannot use the App for a week at this point 

[EdmondB]

Hey there, 

I know how it feels when something isn’t working as it should. We just want to check what software version you are on your Nest App? And if you already  tried disabling the settings for cross-site tracking? If not, just go to the settings on your iOs device, select the option for Safari then tap Cross-Site Tracking where you turn it off. 

Let me know if that helps.

Best,
Edmond

[Bkcordova]

Did this as you said and still doesn’t work. So that’s cool

[Murphal]

Hi 

This did not work when I turned off the setting. It made me type the full email and password before bringing me to page where I have to press “Allow” to move on. Then Nest opens, opens & closes Away assist twice and back to asking for login. 

The Nest Version is 5.72.0.5

[EdmondB]

Hi there, 

@Murphal, thanks for the information. I have already escalated your case to our support team. Our team will reach out to you via email anytime soon.

@Bkcordova, can you please verify what the software version of your Nest app is on your phone? 

Let me know if you have additional questions.

Best,
Edmond

[Bkcordova]

I am also having this exact same issue.

[EdmondB]

Hello Bkcordova,

I’m sorry for the trouble this has caused you. Let me help you out. Just to check: Have you tried using it on a different device? Did you try to update the software on your device? Are you having the same issue if you sign in on https://goo.gle/3KP3GC4;

Let me know if you have additional questions. 

Best,
Edmond

[Bkcordova]

• My husband has had no issues on his device with the same app. My phone is up to date. When I try going through the website you provided, it doesn’t allow me to access my doorbell and tries to make me set up a new doorbell. However, it doesn’t even give me an option to do so.

[Bkcordova]

Can someone help me as I am also paying for this and still cannot access anything?????