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Nest Aware Subscription how can I cancel and get a prorated refund

efreeman1
Community Member

I'm moving to a new location from my house in North Carolina and will be in a temporary apartment in Georgia.  How do I cancel my Nest Aware subscription that's paid up until 1/1/24 and get a prorated refund?

1 Recommended Answer

RXShorty
Gold Product Expert
Gold Product Expert

Hi @efreeman1 

Not sure if this possible. 🙄

Please check THIS link for more information.

View Recommended Answer in original post

7 REPLIES 7

RXShorty
Gold Product Expert
Gold Product Expert

Hi @efreeman1 

Not sure if this possible. 🙄

Please check THIS link for more information.

Ah, perhaps Google Nest does not issue prorated refunds the unused portion of a 2nd gen Nest Aware subscription. That's what the link seems to indicate.

Okay, thanks for replying.

zoeuvre
Community Specialist
Community Specialist

Hi efreeman1, 

 

Thanks for reaching out to us. I hope you've already gotten the answer you're looking for. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.
 

i appreciate your help, @RXShorty and @MplsCustomer

 

Best,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi folks, 

 

@efreeman1, I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi there,

 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe

MplsCustomer
Bronze
Bronze

@efreeman1 

See this page:

https://support.google.com/googlenest/answer/9220784

If you bought your subscription from Google, go to this page, select your subscription, and click on the "More" icon the 3 dots) to get a "Cancel subscription" option:

https://store.google.com/subscriptions