I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.
Please let me know if you need further assistance.
Thank you for all of your patience! I would suggest that everyone checks their Nest Aware subscription, and make sure that it was purchased on the same account that your cameras and other devices are under. It sounds like that may possibly be an issue. What other troubleshooting steps have ya'll taken?
I also have the same issue. Had a gen 1 nest subscription with 5 days data. Credit card expired. I added new card and upgraded to nest aware 30 days - nothing - doesn’t record. No additional features and no data despite google taking the money for the subscription. Tried every troubleshooting I can find - no go. Extremely frustrating. Would be good if you could talk to a google nest specialist on the phone to resolve this. Please help!