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Nest Aware subscription paid for but not working.

jesseborg
Community Member

Hey There,

 

I've been using Nest at my bars for years. Recently I purchased a year long subscription for Nest Aware and although I've paid for it, none of my devices are recording/ storing data. Please advise. 

14 REPLIES 14

brandonbremer
Community Member

Hello. Same issue as above ^^^ I paid for a year and its not applied to my nest account. Can someone reach out directly to each of us?

ChristofferL
Community Member

I have the same issue. Any solution Google?

LeannaLHuerta
Community Member

Me too

Tigerwilkes
Community Member

Same thing here!

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue? I know that there's been a delay in response since you posted.
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

jesseborg
Community Member

Hey Brad,

yes I still need help. Other than restarting my cameras, not sure what trouble shooting steps there are for me to do. I’ve checked several times - my subscription appears to be canceled, yet I was charged the full amount. 

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thank you for all of your patience! I would suggest that everyone checks their Nest Aware subscription, and make sure that it was purchased on the same account that your cameras and other devices are under. It sounds like that may possibly be an issue. What other troubleshooting steps have ya'll taken?

 

Best Regards,

Brad.

DickE
Community Member

I've just started to look for my Nest Aware service. I signed up several weeks ago...

DickE
Community Member

What are the troubleshooting steps that Google recommends. I haven't seen any.

brandonbremer
Community Member

None. I need a representative to fix this situation. 

Ta
Community Member

Having the same issue. I’m paying for nest aware but not getting the Features of it. 

I’ve done all the troubleshooting I can with this thing. I’m ready to smash it and go with another brand. 

it worked perfect for the 30 free days but now that I pay for the service It doesn’t. 

Debra1234
Community Member

I’ve been paying for 3 months but can’t seem to merge the subscription with my app. PLEASE HELP! So very frustrated!!!!

Danh77
Community Member

I also have the same issue. Had a gen 1 nest subscription with 5 days data. Credit card expired. I added new card and upgraded to nest aware 30 days - nothing - doesn’t record. No additional features and no data despite google taking the money for the subscription. Tried every troubleshooting I can find - no go. Extremely frustrating. Would be good if you could talk to a google nest specialist on the phone to resolve this. Please help! 

Cusiphil
Community Member

Yep me too had the trial that worked perfectly paid for the subscription and hasn’t worked since