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Nest Aware vs Google Photos facial recognition

Cap82
Community Member

I am a heavy Google hardware/software user. I love the facial recognition software for Google Photos once I name a "face" it's almost 100% accurate. I do have major issues with the Home/Nest Aware familiar face detection for my doorbell and security cameras, which is about 70% accurate. Does anyone else have similar issues with these two platforms? Why wouldn't they Home/Nest Aware use the same amazing facial identity software that Photos uses? If Nest Aware incorrectly labels a face to a name, I should be able to correct it manually instead of just deleting the image. Thanks!

5 REPLIES 5

rumanchu
Community Member

Adding on to this, I have been unable to even follow the "delete the image" advice given here. On both occasions where the incorrect person is "recognized" the image shown in the face library *is the correct person*, not the person in the event at all.  This picture is often from WEEKS before the incident as well, and I assume is the photo in my library that Nest has used to "recognize" the person in the video.

 

Case in point: I had a false recognition today, where my wife was "recognized" by my yard camera as me.  If I go into the event, the photo shown is a photo from my doorbell of *my* face from DECEMBER.  Deleting that photo does nothing (and why would it, since it looks NOTHING LIKE MY WIFE).

Brad
Community Specialist
Community Specialist

Hey folks,

Thank you so much for bringing this up to my attention! I like that idea, and I could see how it could be helpful. I will go ahead and submit this feedback forward for you. Thank you for all of your patience.

Best Regards,
Brad

Cap82
Community Member

Thanks for forwarding. Hoping there is some improvement because the current setup for facial recognition for the cameras, especially when paying for the Nest Aware subscription, is pretty pathetic. Hoping it gets improved or I will not be renewing.

Brad
Community Specialist
Community Specialist

@Cap82

 

I would agree! I can imagine that the tech will be improved over time. That feedback is sent forward for you! Is there anything else I can help you with? I just wanted to check in.

 

Best regards,

Brad

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve