I have an active subscription the problem is that at time of renewal it asked me to go through google home downloaded app and now I cant get into my account I keep using my email tried changing password but they never send email link to change password.
You could try the "Contact us" option under "Nest Aware Premier Care" on the page below; they say it will "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."
Checking in — did you get a chance to speak to our Nest Aware Premier Care team as suggested by MplsCustomer? If so, how did it go? Let me know if there’s anything else.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
