Nest aware subscription

[Hilsky2006]

Hi I purchased nest aware 3/7/2023 and it says I have it but it’s not working.

[MplsCustomer]

@Hilsky2006 

When you say "it's not working", do you mean that you cannot see any event video history (if you have a "Nest Aware" subscription) or 24/7 video history (if you have a "Nest Aware Plus" subscription) in the Google Nest app (for older cameras) or in the Google Home app (for newer cameras)?

If you have a "Nest Aware" subscription, you will only have event video history for events that were configured, and detected and recorded since the time you purchased your subscription.

Is your Nest Aware subscription for the same Google Nest "home/structure" as that for your cameras or doorbells?

[janthadeus]

Hi folks,
 

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need anything else.
 

I appreciate your help, MplsCustomer.
 

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,
Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie