This is a community forum where most of the replies are from other community members (customers). Since it sounds like you have some complications, perhaps you could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
Thanks for the help here, MplsCustomer, Brad and Emerson.
Sorry to hear you're experiencing this, I would love to look into this for you. Is it possible that there was an issue with a payment method, or anything like that? If the subscription was canceled, you could lose that footage. I am glad to see that you upgraded to Nest Aware Plus, have you tried to check to make sure that it is now working for you?
I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.
