09-15-2022 08:32 AM
A month ago I purchased a year long subscription for Nest Aware and although I've paid for it, none of my devices are recording or storing data. Also I didn’t have any of the features.
09-15-2022 08:52 AM
You should be able to check your Nest Aware subscription here, and if you select the subscription it should show the name of your Google Nest "home" near the top of the screen, under "Subscriptions":
All of your Google Nest cameras and doorbells need to be in the same Google Nest "home". If you go to "Settings" in the Google Nest app or the Google Home app and select "Nest Aware", it should show your Nest Aware subscription.
For cameras accessed in the Google Nest app, "Video recording" must be turned on in Settings for each camera.
If everything looks good and you still can't see any history, you can go to this Google Help page and select "Contact us" under "Nest Aware Premier Care" to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription.":
09-19-2022 01:45 PM
I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this concern may be, and I'm happy to assist you with this obstacle in any way I can. Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. I believe the best route would be to check and make sure that your nest aware subscription is still active first, or check to see if you were on a trial that ended. Please let us know!
09-22-2022 05:22 PM
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Brad.
09-23-2022 08:07 PM
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.