Refusal of Refund for Nest Aware subscription.

[nakandrea]

Long story short, my nest aware subscription automatically renewed without my knowledge. I no longer live at that residence and that house is now a rental. I contacted Google Customer support to have the subscription cancelled and to receive a refund on any remaining months (not even for the months that I didn't realize it was active). I was informed that it is a non refundable subscription. I want to complain about this policy. How do I go about doing that? It is ridiculous that I am paying for a subscription to which I have no access. 

[David_K]

Like other Google Subscriptions, Nest Aware is non-refundable but I definitely see how this is an unfortunate situation. I’d encourage you to also send this feedback directly to Google. You will not receive a response, unless Google need more details from you, however the team are still reading the feedback.

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I'm sorry for the delay. We’re always looking for ways to improve. Be assured that we're taking note of your feedback. Let me know if you still have questions and concerns. Otherwise, I'll be locking this thread after 24 hours.

I appreciate your help, @David_K.

Best,

Jenelyn