Subscription Expired & Can’t Renew?

[KimaMV]

I have Google Nest cameras & they record but every month I get a notice that my “trial” is expiring so I pay a fee to renew. Now it’s not renewing & is only recording an a few hours at a time & not saving any history. Can’t find any link or info to sign up for an ongoing subscription- help?! 

[MplsCustomer]

@KimaMV 

It's been 3 years since we went from the 30-day trial to a paid subscription, but maybe this link will help.  If you have more than one Google Nest "home/structure", make sure you buy the subscription for the "home/structure" containing all your cameras.

https://support.google.com/store/answer/9396337?hl=en

[Daniele75017]

Thanks 

only 1

[EmersonB]

Hi everyone,

@KimaMV thanks for posting here in the community. How's it going with your Nest Aware subscription? Were you able to renew it? Don't forget to apply the subscription to your same home structure in your Nest app or Google Home app and with your same email address.

Keep us posted.

I appreciate your help, MplsCustomer.

Regards,
Emerson

[Daniele75017]

I cannot registrate new credit card

[KimaMV]

Hi - I got great customer support on the phone and we saw that the cameras were registered under one account but the subscription was being paid for on another. So we removed the cameras from the app with the old address. 

THE NEW PROBLEM now is there are no QR codes or setup #s on either of my cameras & I don’t have the original boxes, so I have no idea how to add my cameras back to the app so they’re currently only functioning as floodlights. 😞

[MplsCustomer]

@KimaMV 

If you did not save the sticker with the QR code in your Quick Start Guide as noted in the install video, you should still be able to find the 6-character Setup Code on the bottom of your floodlight camera and as described in the install video:

https://www.youtube.com/watch?v=ftnHYUW2lrE

[KimaMV]

They did show those #s to me but they’re SO SMALL I had to take a pic to expand. Is this the #? When I put it in the app it says it’s the wrong code. 

 

[MplsCustomer]

@KimaMV 

It's 6-characters (numbers and letters) and it's probably under your cable connection.  The clip from the install video exaggerates its size.

[KimaMV]

Yea I think I’m in over my head at this point. May need professional help. 😓

[janthadeus]

Hey folks,

I know how you feel about this. I recommend scheduling a visit with our partnered Nest Pro. Let us know if there’s anything else.

I appreciate the help here, Emerson and MplsCustomer.

Thanks,

JT

[Daniele75017]

Imposible to reach a real person…

[Daniele75017]

Yes

i need google help but ….

[EmersonB]

Hi everyone,

@Daniele75017 I'm dropping by to ensure that everything is covered here. Were you able to contact the Nest Pro? In case you have an update, you know where to find us.

I appreciate the help, JT and MplsCustomer.
 
Thanks,
Emerson

[Daniele75017]

Thanks 

[janthadeus]

Hi Daniele75017,

Checking back in — were you able to reach out to a Nest Pro technician? If so, how did it go? Let us know if there's anything else.

Regards,

JT

[Daniele75017]

No

now can i reach a pro?

[Daniele75017]

Only 1 camera

cannot pay with any new card

problem

[janthadeus]

Hey there,

You may check this page to contact their support to schedule a tech visit. 

Let me know if you need anything else.

Best,

JT

[KimaMV]

So I paid $200 to have OnTech come out - the codes are under the casing that I didn’t have the tool for so basically I paid all that $ to have him take that off, find the code abs re-add the cameras to my app. I was appreciative of his help but that was a lot of $ for something that could have been explained remotely. Happy to have my cameras back online tho!

anyone set up schedules for their outside flood lights? For some reason I can’t figure it out.  

[EmersonB]

Hi KimaMV,

We appreciate you getting back to us and for sharing what you've done on your end. This is not the experience we wanted you to have and we apologize for the confusion about the QR code and setup code. With regards of setting up a schedule with the Nest app, you may hit this link for more information. Let us know if you have more questions in mind.

Regards,
Emerson

[EmersonB]

Hello KimaMV,

It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to read the information and check the link shared above? In case you have an update, you know where to find us.

Thanks,
Emerson

[EmersonB]

Hi KimaMV,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 
Best,
Emerson

[janthadeus]

Hello there,

Thanks for sharing that with us! It’s a big help. Also, please be advised that this thread will be locked after 24 hours.

I appreciate the help here, Emerson.

Best,

JT

[barisbakirli]

Hello,

I will share an article where you can find a solution to your subscription problems in Nest Aware. You can also contact me for all your other problems.

https://signinup.com/how-to-subscribe-nest-aware-how-to-sign-up-for-nest-aware/

Good luck with!

[KimaMV]

Hi - as I said before, OnTech did come out (for a hefty fee) and help me get the QR code - cameras are working fine now so I guess I'm all set. Hopefully won't have to do that ever again! Thanks.

[janthadeus]

Hey KimaMV,

Awesome! We're glad to hear. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Best,

JT