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[Honeybea1947]

You gave me a case number 2-15040000322127

you tied my $120 payment for 10 recording for 1 year about 6 weeks ago with a 30 day free trial( which I never received) and then charged my cc. I have contacted nest for over a month about this issue. I changed my email to: # because that is the email that seems to be tied to my account. I need my camera recording turned on. It is as simple as that with a credit for all of the lost time. 

[Honeybea1947]

I just wrote the

whole issue  above please read it

[Cathal_S]

Hi there,

This is a community forum supported by other users and community specialist's.

https://support.google.com/communities/answer/7424249 

Hopefully a community specialist may be able to help you further as they are officially Google representatives. They are not available 24/7 though.

[SteveT1]

Hi everyone,

I appreciate the help @Cathal_S. I'm afraid the Nest Aware feature only applies to the Nest products within the email with subscription. If your Nest Aware is on a different email, I would suggest to move it. You can check this article on how to Manage homes and products in the Nest app for detailed steps. 

Regarding your case number, you can always reply to the email you received or reach out to the Google Store support team for further assistance.

Regards,

Steve
 

[Honeybea1947]

No  I have tried for 6 weeks. It is very simple. I paid them $120

for a year to turn my camera on for recording and they have not done it. I got an email that they claimed was the account that tied to the subscription and it still isn’t fixed. I have written this answer to them more times than Ii want to count

[Brad]

@Honeybea1947

Please reach out to the support agent assisting you with this issue and your case number. We cannot assist you further in these forums if you have contact with support and have an open case on the issue. Thank you for your patience.

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.