Suscription expired and i cannot registrate new credit card

[Daniele75017]

I try with different credit cards and i cannot registrate

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, however, we are unable to assist with payment-related matters here in the forums. You will need to go to your account online and change the payment method there. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

Best regards,

Brad

[janthadeus]

Hey Daniele75017,

Checking in — how's it going? Did you get a chance to try the steps shared by Brad? If so, how did it go? Let us know if you need more help.

I appreciate the help, Brad.

Thanks,

JT

[janthadeus]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 
 

Best,

JT

[janthadeus]

Hello there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT

[Daniele75017]

Yes  thanks but i cannot solve my provlem

[janthadeus]

Hey there,

I'm sorry if you're still having trouble adding your new payment method. Please reach out to our Nest Aware Premier Care team to further assist you.

Let us know if you need anything else.

Thanks,

JT

[janthadeus]

Hi there,

Checking back in — did you get a chance to speak to our team as I shared above? If so, how did it go? Let us know if there's anything else.

Regards,

JT