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Video history not working

Scahill
Community Member

I purchased this to be able to see who comes and goes at my back door. My video history does not work so I am not sure what the purpose is? I have had it for a few months now and it never works. Very frustrating

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Scahill 

Which camera or doorbell do you have? Do you have a Nest Aware subscription? When you say "video history does not work", what do you mean?

Hi folks,

 

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

 

Thanks for the help here, MplsCustomer and Brad.

 

Regards,

JT

Brad
Community Specialist
Community Specialist

Hi there, 

Sorry to hear that you are experiencing this, but I would love to look into this for you. It doesn't sound like you may have an active subscription. Here is a great link on how nest aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

 

Best regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT