Worst customer service, no refund back and all they do is lie! I want my refund back!

[Lin091]

I posted about 3 weeks ago, a month of calling them and it’s the same run around. You get promised phones calls within 24-48 hours and no one calls. Plain and simple, give me my refund back since I was requested to cancel my subscription by a nest aware technician and to re purchase to fix my issue. I’ve now paid for 2 subscriptions in 3 weeks and never got my money back for the one they told me to cancel. 

[Lance_L]

Hi Lin091,

Oh no! We’re sorry to hear that. Don’t worry, help’s here — I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best,

Lance

[Lance_L]

Hey Lin091,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance