one out of six cameras Lost camera video history

srex
Community Member
 
4 REPLIES 4

Dansquestions
Community Member

One of the cameras is probably set up in a different home than the other cameras. You will have to remove the home of the camera having the problem then add it to the other home. Be absolutely sure you do not delete the home the subscription is tied too. If you do you will lose the subscription, but will not receive a refund and it can't be fixed without signing up for a new subscription.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.