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2 of 3 Nest Protects keep disconnecting

mrrafferty
Community Member

‎01-26-2022 05:45 PM

Please help!  I have 3 Nest protects.  2 of the 3 continue to disconnect and I get yellow light on all three during the nightly check.  I have reset all three to their factory settings, updated my app, removed all of them from the nest app, created a new home and essentially started over installing all three protects.  This was the only way I have been able to get them to reconnect.  However the connection only lasts a couple days before the same 2 protects become disconnected again.  I have repeated this process twice now and I’m wondering if anyone else has had similar issues.

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Debri70
Community Member

‎03-06-2022 03:47 PM

I am having the same problem. I have two Nest protects. One is fine, but the other keeps disconnecting. I have reset to factory, updated the app, removed from my app, and then reinstalled as a new device. After a few days, it goes offline again. GRRRRRRR.

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