Nest Protect Backplate

[Tmyers367]

where can I purchase a backplate for a 2nd generation wired Protect.  So home renovation went a little to far.  The plate was destroyed and I cannot seem to find a replacement.  Please help. 

[David_K]

To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that you're needing a replacement and I wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, I would suggest reaching out to customer support.

Please let me know if you have any other questions.

Best regards,
Garrett DS

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Tmyers367]

No I still need a resolution. How can I get a backplate 

[clinttuttle]

TIP: I just found that by tweeting a DM directly to @madebygoogle, you'll get someone that wants to help and can.  Not sure why Google Support takes a different approach but wanted to share how I got this resolved. 

[clinttuttle]

Just found a great workaround to get a new backplate if Google won't sell/send you a replacement.  I found this cad file online for the backplate (https://www.thingiverse.com/thing:3328392) which is the file you'll need to 3D print it.  I didn't have access to a 3D printer but found this marketplace (https://www.treatstock.com/) for those who do.  It's like Airbnb for 3D printers!  I found a reputable printer in my area and uploaded the STI file to them for a quote and got them to print and mail it to me for less than $15. ($10 to print, about $5 to ship).  Worked like a charm.  See attached picture.  The one on the right is the 3D-printed one.  The one on the left was the one Google eventually sent me after I DM'ed them on Twitter.  I actually am using the 3D printed one (which works fine) and gave the new spare to a friend also in need of a new backplate.  Hope this helps!