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Nest Protect Backplate

Tmyers367
Community Member

where can I purchase a backplate for a 2nd generation wired Protect.  So home renovation went a little to far.  The plate was destroyed and I cannot seem to find a replacement.  Please help. 

7 REPLIES 7

davidking
Gold Product Expert
Gold Product Expert

To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.


Volunteer since 2011, Product Experts are not Google employees.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that you're needing a replacement and I wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, I would suggest reaching out to customer support.

Please let me know if you have any other questions.

Best regards,
Garrett DS

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Tmyers367
Community Member

No I still need a resolution. How can I get a backplate 

clinttuttle
Community Member

TIP: I just found that by tweeting a DM directly to @madebygoogle, you'll get someone that wants to help and can.  Not sure why Google Support takes a different approach but wanted to share how I got this resolved. 

clinttuttle
Community Member

Just found a great workaround to get a new backplate if Google won't sell/send you a replacement.  I found this cad file online for the backplate (https://www.thingiverse.com/thing:3328392) which is the file you'll need to 3D print it.  I didn't have access to a 3D printer but found this marketplace (https://www.treatstock.com/) for those who do.  It's like Airbnb for 3D printers!  I found a reputable printer in my area and uploaded the STI file to them for a quote and got them to print and mail it to me for less than $15. ($10 to print, about $5 to ship).  Worked like a charm.  See attached picture.  The one on the right is the 3D-printed one.  The one on the left was the one Google eventually sent me after I DM'ed them on Twitter.  I actually am using the 3D printed one (which works fine) and gave the new spare to a friend also in need of a new backplate.  Hope this helps!IMG_1099.JPG