Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

2 of 3 Nest Protects keep disconnecting

Community Member

Please help!  I have 3 Nest protects.  2 of the 3 continue to disconnect and I get yellow light on all three during the nightly check.  I have reset all three to their factory settings, updated my app, removed all of them from the nest app, created a new home and essentially started over installing all three protects.  This was the only way I have been able to get them to reconnect.  However the connection only lasts a couple days before the same 2 protects become disconnected again.  I have repeated this process twice now and I’m wondering if anyone else has had similar issues.


Community Member

I am having the same problem. I have two Nest protects. One is fine, but the other keeps disconnecting. I have reset to factory, updated the app, removed from my app, and then reinstalled as a new device. After a few days, it goes offline again. GRRRRRRR.