5 Nest Protects report as “Offline”

[Rgnet5]

I have 5 Nest Protect devices that went offline 3 days ago.  They are connected to WiFi.  I reset the WiFi settings on the Protects, and they are still locally connected and pingable.  But they all still show “Offline” in the app.  I also have a Nest Thermostat gen 2 which is working fine and does show connected, in the same app.  No firewall rules in place.  All batteries are good.  No changes in the network.  Just all my Protects dropped offline at the same time, while the thermostat remained fully operational.  

[Zizou]

I have the same problem and followed Google NEST troubleshooting and still can’t connect 

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with more details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Rgnet5]

Thank you, but I had to basically factory reset them all and start over.  Working so far.  

[MelbaDT]

Hey there, 

Awesome — glad to hear that and thanks for keeping us in the loop on what you've done to have it resolved. Feel free to let us know if you have any further questions that we may be of assistance. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba