Thanks for posting and welcome to the Google Nest Community.
Could you provide more details as to what you need help with? Also, what Google Nest device do you have?
Tell me more so I could check how I can assist you further.
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.