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Couldn't verify voice on a Nest Protect

Michael9989
Community Member

My nest protect is suddenly reporting "couldn't verify the voice". Do nest protects have voice control or is this something else altogether? Any help appreciated.

Thanks

Michael

17 REPLIES 17

OSG
Community Member

I am getting this as well. Anyone have a solution?

Jake
Community Specialist
Community Specialist

Hey all,

 

My apologies for the late response. I wanted to reach out and see if you are still in need of any help with your Nest Protect? Please let me know, as I would be more than happy to answer any questions you both may have.

 

Best regards,

Jake

makozik1113
Community Member

I am having the same issue as the people above. Nest protect suddenly says in the app that it couldn’t verify the voice, and it’s glowing yellow.

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry for the late response here, but I wanted to make sure we got this addressed. 

 

Thank you for bringing this up. Google Nest Protect has a built-in microphone that lets it check its own speaker and horn during each automatic monthly Sound Check or manual Safety Checkup test, Nest Protect uses its speaker and horn to make a short sound, and then uses its microphone to listen for that sound. If the microphone hears the exact sound that it expects to hear, Nest Protect will know its speaker and horn are working the way they should, and it shows you that everything is working in the app. Sometimes it can't verify the voice if Nest Protect didn't hear the exact sound it expected. For example, there might have been a loud noise at the same time as the test, like a door slamming or a TV playing with the volume turned up. Once you confirm that there are no unnecessary sounds that can interrupt the test, you can run again a manual Safety Checkup with the Nest app, or by pressing the Nest button twice, and listen for Nest Protect to sound. 

Blaze
Community Member

I have had this issue on just one of my three.  It has been the case since it was installed.  For about a three month period six months ago, it showed fine, then reverted to the voice couldn’t be verified.

Thanks, Garrett. I’ve conducted the reset as you suggest several times. (I actually did all that before posting my question as that was the troubleshooting advice.) The problem persists. Do you have any other suggestions that might fix the problem? I see that several other people have this issue and seem to be unable to get it resolved. Thanks in advance.

Dskeard
Community Member

I have same issue with one of my two that I have installed. 

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear you're still having problems with this. Were you able to perform the Sound check as asked previously? If so and it's still having issues, have you tried to factory reset the device as well?

 

I look forward to hearing from you. 


Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Hi Garrett, I believe this issue persists. I have performed a factory reset and sound check and am still experiencing this issue.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS
 

The factory reset did not solve the problem. Please provide any other advice you might have. This seems like a problem a lot of people are having. 

Dskeard
Community Member

I had resolved the issue with a reset previously, and then again very recently, but it has resurfaced  again today. 

Jongdbg
Community Member

Same problem here, started after a battery replacement: 1 out of 4 nest protects keeps reporting the voice problem and also repeats the message a other nest protect battery is low, although ALL nest protects batteries are renewed.... Strange...

Fiona1
Community Member

I'm getting this too. I've tried doing all the resets and manual checks as advised but the problem still persists. Any updates on a solution?

I ended up having to contact Google’s customer service and getting a replacement Nest Protect. Can’t say its “new” as Google said it could replace my brand new, defective Nest with a refurbished one at its sole option. None of the troubleshooting worked for my old Nest. So far the replacement Nest seems to be working fine. Hope this helps. Good luck in getting your issue sorted!

Hi Makozic1113, Thanks for the update. I reset the device and reinstalled it on the app. It seems to be OK for now, but if it does it again then I'll follow your advice.