My apologies for the late response. I wanted to reach out and see if you are still in need of any help with your Nest Protect? Please let me know, as I would be more than happy to answer any questions you both may have.
Sorry for the late response here, but I wanted to make sure we got this addressed.
Thank you for bringing this up. Google Nest Protect has a built-in microphone that lets it check its own speaker and horn during each automatic monthly Sound Check or manual Safety Checkup test, Nest Protect uses its speaker and horn to make a short sound, and then uses its microphone to listen for that sound. If the microphone hears the exact sound that it expects to hear, Nest Protect will know its speaker and horn are working the way they should, and it shows you that everything is working in the app. Sometimes it can't verify the voice if Nest Protect didn't hear the exact sound it expected. For example, there might have been a loud noise at the same time as the test, like a door slamming or a TV playing with the volume turned up. Once you confirm that there are no unnecessary sounds that can interrupt the test, you can run again a manual Safety Checkup with the Nest app, or by pressing the Nest button twice, and listen for Nest Protect to sound.
Thanks, Garrett. I’ve conducted the reset as you suggest several times. (I actually did all that before posting my question as that was the troubleshooting advice.) The problem persists. Do you have any other suggestions that might fix the problem? I see that several other people have this issue and seem to be unable to get it resolved. Thanks in advance.
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
I ended up having to contact Google’s customer service and getting a replacement Nest Protect. Can’t say its “new” as Google said it could replace my brand new, defective Nest with a refurbished one at its sole option. None of the troubleshooting worked for my old Nest. So far the replacement Nest seems to be working fine. Hope this helps. Good luck in getting your issue sorted!