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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3813 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 141903 Views
  • 243 replies
  • 11 kudos

Contractor Broke the Back of my Next Protect (mounting clips)

Instead of gently twisting the nest protect on the ceiling to line up the back clips to the openings on the mounting bracket, it looks like one of the smoke alarms was simply pulled off. This broke 2 of the 3 clips that attach the next protect gen 2 ...

Issues with Google Nest Setup and Connectivity – Need Help!

My Google Nest devices have been having some connectivity issues. The setup process has been smooth, but every now and then it loses connection, and some features fail to respond as expected. I’ve attempted restarting the router and resetting the dev...

Nest Protect Sensor Failure After Less Than 2 Years

Hi-- I purchased the Nest Protect for my new home in 2023. Less than two years later, one of the devices is beeping constantly, the app says their is smoke and to evacuate, and then says it has failed and needs to be replaced. We have unhooked it, bu...

Changing existing Protect systems to new owner/ new wi-fi

I recently moved into a home with existing Google Home/ Nest devices. My wired Protect systems are "offline" because of the change in internet and I cannot get my Nest app on my phone to detect or connect to the Protect. I do not know where the issue...

Nest Protect "Low Battery Problems"

Hi @Google Nest Support, since I can't reach you properly via chat, contact form or similar, I hope someone of you is reading this. Because Nest support is otherwise really, really bad. We have been having problems with our 6 Nest Protect for several...

Nest protect won’t connect or factory reset

I initially started getting a low battery beep every minute or so which is how I realized that the nest protect was no longer syncing to the app. Replacing the batteries fixed the beeping issue for two days but I still wasn’t able to add the device a...

Adnila by • Community Member
  • 634 Views
  • 2 replies
  • 0 kudos

Nest Protect failure

Nest Protect v1 keeps giving a light ring error message. After multiple resets, the unit still does not work. I own 3 other units that all work fine. Can you send a replacement coupon or a way to fix?

Resolved! What protocol is Nest Protect using?

The Nest App reports my two protect devices are allocated an ipv4 address from the RFC1918 range I'm using on my private LAN. The App also lists the mac address it is using on WiFi.If I scan my network (a ping sweep) I don't see its IP nor Mac Addres...

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