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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3135 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 128005 Views
  • 243 replies
  • 11 kudos

Nest protect is region locked?

Hi all - I own a Google Nest Protect 2nd Generation (model Topaz 2.33, Software 3.5rc3) and I am trying to set it up in South America, but looks like this region is locked, can someone confirm? It makes no sense for a device like this to be region lo...

Resolved! Cannot Add Back Nest Protect

I have 2 Nest Protects and 1 recently went offline and could not reconnect it. I tried factory resetting it and removing it from the app. Now when I try to add it back it won’t connect to the other one to set it up. The other one is working just fine...

Heads Up Not working Gen 2 Protect

I've seen a few other post on here about the Heads Up not working on Gen 2 Nest ProtectsLike the others, this was the reason why I got these, I bought the Gen 1 Battery in my old house and loved them, the times the alarm did go off, the heads up work...

scornea by • Community Member
  • 303 Views
  • 1 replies
  • 0 kudos

Smoke alert on phone

How do I get a noticeable alert on my phone if my Google Protect smoke alarm goes off? Think right now it just sends an unobtrusive message to the Nest app. When I’m not home and there’s a fire I want a LOUD notice, not something subtle…

solange1 by • Community Member
  • 1276 Views
  • 7 replies
  • 0 kudos

Unable to connect multiple Nest Protects

I've got three nest protects but can't seem to connect them together. The one Nest Protect i have also constantly appears as offline. I have Virgin broadband & am on a 2.4 GHz network. Any suggestions? Thanks

Lukef by • Community Member
  • 331 Views
  • 1 replies
  • 0 kudos

NEST - Yellow light

My smoke alarm started bleeping today 6mths after installation.yellow light in the app. the app says “power loss” 3 other devices in the home are working fine and power tester confirms power is going to the device that is yellow help please

Kam0987 by • Community Member
  • 616 Views
  • 4 replies
  • 0 kudos

Resolved! False alarms on 2 Nest protect alarms

We continue to be plagued by false alarms from now two of our best protect smoke alarms. It happens randomly when we are home and there’s no smoke, no steam, and we are just sitting there working from home. We’ve even gone into the attic to check tha...

DCMath by • Community Member
  • 524 Views
  • 1 replies
  • 0 kudos
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