Hello,
I have posted in 2 other conversations about the Gen 2 Heads Up not functioning. I have done all the resets, chatted with online support and over the phone. I have an Android my wife has an iPhone. Wifi is connected, all the usual things have been done.
What appears to be the issue is that the Heads Up trigger smoke level is too high and too close to what the level is that triggers the full alarm. Can you please please please put in a software update that will have the heads up trigger at say 1 part per million when the full alarm triggers as 2 parts per million etc? Seems like right now the Heads Up triggers at say 1.8 parts per million, making it useless, the system skips right past it and goes to the full alarm, which is very annoying. We need time to get alerted and deactivate the alarm.
Right now I feel like I've spent money on essentially dumb alarms that do not provide a Heads Up. Friends of mine who also have Gen 2 also have the same problem. I'm hoping this can be put to RnD to change it so we can actually deactivate the alarm when it's toast burning so we're not startled by the full alarm. Until that happens, these things lack the feature to make it worth it. It's been a year since last posting, hoping something has changed.
Thank you.
