Hot batteries in Nest protect

[Melanie]

My Nest Protect started a low battery chirping. I opened the battery compartment to remove the batteries and they were scorching hot. I couldn't even touch them.

They were the energise lithium batteries recommended for the device. I am worried it could start a fire. 

I have seen lots of people with the similar issue but no resolution from Google.

[David_K]

To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.

[musclebob]

I'm not the first to report this, but this warrants a new report, as it makes the feasibility of Google Assistant/Home/Nest devices non existent.

When I ask Google a question, I get multiple of my Google devices answering. This includes duplicate alarms, music etc. I've tried factory resetting, and I've ensured that all devices are on the same Google account and the same 2.4ghz network with no luck.

Looks like there has been little to Mo movement from Google on this, so I've personally left a 1 star review on the Google Assistant app. Unless this is fixed, that is all it deserves and I implore others to do the same.

[CKavanagh]

When I say "Hey Google, Turn on the lamp" I get a response on  Google Mini (beeps), phone (says "Turning on lamp") and smartwatch (beeps) as they are all connected to Google Home and Smart Things. 

[Biggsyboi]

That isn't what it's supposed to do, though. Only 1 Google/Nest device should respond

[Muddi]

Hey folks,

Thanks for reaching out. I've duplicated this thread for a similar trending issue. Our team is on top of this, and I suggest that you follow the steps shared in the pin post on the main thread.

Cheers,

Muddi

[Jake]

Hey Melanie,

Having hot batteries for your Protect is not idea. I wanted to follow up and ensure you are good to go and the device is working properly. Please let me know if you are still having any trouble from here.

Best regards,

Jake

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS