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Is it possible to get the entry code for the Nest Protect using the S/N?

Community Member

I had someone install the device before I set up the app. I can’t climb ladders, and can’t see the back of the device. 


Platinum Product Expert
Platinum Product Expert

The only place where you'll find the QR code and setup code is physically printed on the back of the device, so no unfortunately. Maybe you can ask a friend or family member to retrieve the setup code for you?

Community Specialist
Community Specialist

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for the input, @David_K.

@Cat9, how's it going? Have you managed to contact someone to reach your Nest Protect for the setup? At this point, you need to have the Nest Protect with you to add it to the Nest app. However, please write down the Entry Key for each Nest Protect you install and keep it in a safe place. The Entry Key is 6 digits long and located on the back next to the QR code. This can save you some time in the future if you ever remove Protect from the app and need to add it back.

Let us know if you need more help.


Hi Cat9,


I don't want to be a nudge, but I'd like to check if you were able to get your Nest Protect working. Feel free to reach back if you still need help.




Hello Cat9,


I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.