Need a BackPlate for Protect Gen 2 -

[BuffaloBill]

Moved to new home would like to install with new BackPlate Gen 2 Mfg Date April 06 2021  Today Sept 17 22

Where do I get a form to order part? 

[H-Man]

One of the Admins here should let you have the link if it's under warranty. If not, use ebay.

[aatienza]

Hey BuffaloBill,

I'm sorry for the delay. Let's see what we can do — could you fill out this form and let us know once you're done?

I appreciate the help, H-Man.

Thanks,

Archie

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

[EmersonB]

Hi folks,

@BuffaloBill we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

@H-Man and aatienza I appreciate your helpful response.

Regards,
Emerson

[EmersonB]

Hello BuffaloBill,

I'm sorry to hear if you're having trouble connecting your Nest Protects to your Wifi network. Our team sent you an email — have you received it?

Best,
Emerson

[BuffaloBill]

No, Thanks for your question

[BuffaloBill]

What is the Best way to Sell the New/Used Out of Box and not working Protects, would you say eBay or Swappe

[EmersonB]

Hi BuffaloBill,

I just wanted to follow up and see if you still need any help? Let me know if you have any additional questions from here.

Thanks,
Emerson

[BuffaloBill]

Again no help form anyone. probably a problem with my Google Mesh not recognizing the Google Protect, its a strange world. Again thank you for your concerns.

[EmersonB]

Hey BuffaloBill,

We're sad to see you go. We hope we can make it up to you in the future. Keep us posted if you change your mind.

Regards,
Emerson

[BuffaloBill]

Ebedia, Thanks again for your concerns, What do you actually do for Google as a Community Specialist?  Tell me about some of the problems you can solve, I bet you have interesting stories.

Is there a way to monetize  what you do. Were you ever a Google Noogler? Does Google headquarters still have the Best Baristas making fabulous drinks. Hope to brighten your day, and wish you brighter future.

[EmersonB]

Hi there,

I appreciate you taking the time posting here in the community. I’ve checked your case and saw that our support team sent you an email last October 11. Were you able to receive it? 

Keep us posted.

Best,

Emerson

[EmersonB]

Hello BuffaloBill,

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

Regards,
Emerson

[EmersonB]

Hi BuffaloBill,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson

[BuffaloBill]

As I said before I have bought a new one 2nd Generation with 3.03 update. However I am in Blaine WA and using WiFi 2.4 G and CANNOT get either of my Protects to work. my router is the Google Mesh. I am very frustrated that it is so hard to connect. So far many attempts but neither will connect. My iPhone sees the Protect Wifi signal.

Im ready to buy a First alert and be done with them. Totally frustrated

[aatienza]

Hey BuffaloBill,

I'm sorry for the delay. Could you fill out this form and let us know once you're done?

Thanks,

Archie

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

[aatienza]

Hi there,

Do you still need help with your device? If so, please fill out this form.

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie