11-01-2021 01:50 PM
Please help if possible! I just got my Nest Protect 2nd generation back from my son and the plastic battery cover is missing. The device was malfunctioning but I fixed it (that's another story). Anyway, I'd like to test it for a few days in my house before putting into my rental home but can't set it up for testing at my house because I see no QR code or 6-digit code and the app does not appear to offer any other option to move forward with set up. I'm guessing those codes must have been on the missing battery cover. What can I do? I can use my Android phone or a desktop. Thank you in advance! - Suzy
11-05-2021 05:45 AM
You need the QR code or the 6 digit entry key located next to the QR code. Without either of those, you won't be able to add it to the app.
11-16-2021 12:29 PM
I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks so much davidking for the reply.
11-16-2021 01:25 PM
The response was not very helpful because I had indicated I didn't have the information you said I needed. But then we found the back of the unit, which was initially missing.
11-23-2021 10:03 AM
Glad you were able to get the issue resolved. With that being the case, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.