Nest Protect Smoke & CO2 emergency alert reset

[rmoberlyt]

Hi dust environment (Remodeling and having to replace the sewer lines under the slab) so lots of fine concrete and sheet rock dust. I "forgot" to remove my 3 nest protects. The kitchen one went into emergency mode and the hall and sunroom alerted us like they were supposed to. Both reset normally. The kitchen one has not. Then the Sunroom Smoke & CO2 was inundated by dust just like the kitchen one (my bad). It will not reset. I have followed all the instructions noted in other posts and the batteries have been out of the 3 Smoke & CO2 detectors for weeks. I also listened to the tech support (as best I could) who told me they were probably toast and I needed to buy new ones. These are around 4 years old and have worked flawlessly up until now. I have had smoke alerts before from cooking but they always reset after clearing the air. As expensive as these units are, there should be a way to do a compete reset. I test the batteries before reinstalling and have bought new batteries as well (yes, lithium). When the 2 power up, they immediately go into emergency mode, flashing red. I have them all unpowered, batteries out and they still show Emergency in the nest app. I am guessing these are Gen1. I don't know. 

[David_K]

Like other smoke detectors, Nest Protect is quite sensitive to dust. If it keeps going straight to emergency alarm saying there's smoke, that means dust has likely made it into the smoke chamber. Try following the "Clean the smoke chamber" steps listed here.

Clean your Nest products - Google Nest Help

[EmersonB]

Hi folks,

@rmoberlyt thanks for posting here in the community. How's it going with your Nest Protect? Were you able to do the steps shared above? I'd be glad to hear from you — I'd like to make sure everything is working.

I appreciate the help, davidking.

Best,
Emerson

[EmersonB]

Hey rmoberlyt,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,
Emerson

[janthadeus]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Emerson.

Best,

JT

[rmoberlyt]

Thanks. Just got notified of a response. Missed any notifications of the above responses. Checking the steps offered above. Please keep this open to give me a chance to do the steps and respond.

Thanks

Rich

[janthadeus]

Hello rmoberlyt,

Thanks for the update. No worries — we'll keep this thread open.

Keep us posted.

Thanks,

JT

[rmoberlyt]

Thanks sir. Haven't made it to the store for a can of compressed air, yet.

Rich

[rmoberlyt]

Followed instruction for 2nd Gen Nest Protect by vacuuming them out. Got one to clear and have reconfigured the two that now work. Back in place. The original one that was dust impacted and set off the alarms, still won't clear. I have taken it further apart and plan to buy a can of compressed air. I will blow it out, vacuum again, and put it back together and see if it will work. Thanks for all the help.

Rich

[janthadeus]

Hey there,

Thanks so much for keeping us in the loop! Absolutely! Hopefully it'll work, give us an update. We're here to help.

Best regards,

JT

[rmoberlyt]

Hey All,

Update on my third Nest Protect. It was the first to get inundated with dust and set off the emergency alert. I have vacuumed it per the above instructions for Gen 2. The emergency alert still goes off. I bought a can of compressed air and blew it out per instructions for Gen 1 just in case. The emergency alert still goes off. With nothing to lose at this point I disassembled the Nest Protect as far as I could without forcing a break. Blowing it out thoroughly, disconnecting a flat cable, letting it set for a while, then putting it back together. The emergency alert still goes off. I am guessing this one is toast.

I appreciate everyone's response. I got nothing from Nest support.

Thanks and this thread can be closed unless someone comes up with a workable fix before I toss it.

Rich

[janthadeus]

Hi there,

We’re sorry if you’re still having trouble with this. Your efforts are much appreciated. We'd like to further check on this — could you fill out this form and let us know once you're done?

Looking forward to your response.

Best,

JT

[EdwardT]

Hi rmoberlyt,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

[EdwardT]

Hi rmoberlyt,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[rmoberlyt]

EdwardT,

I have filled out the form and you can close this thread. I guess I have a bricked Google Nest Protect.

Thanks to all for the responses.

Rich

[EdwardT]

Hi rmoberlyt,

Thanks for the response. Were you able to get an email from our team? If so, what's your case number?

Thanks,

Edward

[EdwardT]

Hi rmoberlyt,

Since we have not received any more replies for quite some time, I will be locking this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward