Nest Protect is OFFLINE

[Duncanrc]

 

After checking the app and discovering that the nest protect systems we have, which are six devices throughout the house are all off-line. Why? Wi-Fi has not changed and is working throughout the house with the 20 other devices that we have.

They are second generation and have been installed for around five weeks. A Wi-Fi reboot was performed with no results.

[Duncanrc]

have done a factory reset of router with no change with nest products. 

Our 3rd Gen NEST thermostat and sensor is all good.

[Duncanrc]

also pressed the button on two of the nest protects and got a notification it was checking network. Answered with please check again later....

Also tried with another router with same network settings.....no results...

[Duncanrc]

And now everything seems to be back to normal. Frustrating when it seems that there is no issue with the status of the system.....

[zoeuvre]

Hi Duncanrc,

Thanks for the update. I'll consider this post as complete and will lock the thread in 24 hours. Feel free to start a new thread and we'll be happy to help.

Cheers,

Zoe