Nest Protect movement sensor stopped working a few weeks ago and history no longer available

[CruisyDave]

We have four Nest Protect smoke alarms, working fine, except the movement sensor stopped working a few weeks ago and history no longer available.

I can't turn it back on with the app.

Any idea what's going on?

[zoeuvre]

Hi CruisyDave, 

Thanks for posting here in Community forum, and I'm sorry for the late response. I'd like to take a look at this for you. 

Please perform a safety check up test on both on your Nest Protect and on the Nest app. Let me know how it goes. 

Best,

Zoe 

[zoeuvre]

Hi there, 

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe 

[CruisyDave]

Hi Zoe,

thanks for replying. I've performed both the safety checkups, and still off line, I'm afraid.

regards,

David

[zoeuvre]

Hi there, 

Thanks for getting back to us. Please disconnect your Nest Protect and connect it back to the power supply. You may remove its batteries for 30 seconds then place them back again. 

Regards,

Zoe

[Jenelyn_O]

Hi CruisyDave,

Chiming in — how's your Nest Protect? Dis those troubleshooting steps work? 

I appreciate your help, Zoe. 

Best,

Jenelyn

[Jenelyn_O]

Hello there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Jenelyn