09-19-2021 04:00 PM - edited 09-19-2021 04:05 PM
I have 8 Nest Protect (all battery) units in my home. I set them up 2 months ago but now I am facing two issues:
My issue will be resolved when the following are true:
Last week, I got a notification that 2 of my Nest Protects went offline. I have gigabit Internet and a 3-node Asus AiMesh network in my house and confirmed I have 100+ Mbps in every room in the house.
After dropping close to $1,000 for all these Nest Protects, I'd expect them to work reliably, and for support to be prompt and effective if any issues come up. Does anyone have any suggestions on how to resolve this? Like many other users, I bought Nest Protect for safety purposes so I can't have them randomly failing for inexplicable reasons.
10-06-2021 12:20 PM
Sorry for the late response, but I wanted to drop in here to help.
I understand that these issues can be frustrating but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
Please let me know.
10-06-2021 06:38 PM
Hi Garrett, yes the issue is still happening and my original post clearly explains the troubleshooting steps I've taken.
10-07-2021 09:03 AM
Thanks for getting back to me. Would you mind doing a factory reset on your devices as well as unlinking them from the app and connecting them again please?
Please let me know if that works for you.
10-07-2021 09:05 AM
I've already done that twice. It makes things work for a few weeks/months, but then later it fails.
10-07-2021 09:11 AM
I would suggest doing it 1 more time, and in the meantime we are happy to create a case for you so that our customer support can reach out to you to look at possibly getting a replacement set up.
Let me know how that sounds.
10-07-2021 09:14 AM
Ok. I'm traveling now but can try next week when I'm back.
10-14-2021 03:11 PM
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
10-14-2021 03:14 PM
Hasn't failed since
10-15-2021 08:07 AM
That's great news. It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.