I have 8 Nest Protect (all battery) units in my home. I set them up 2 months ago but now I am facing two issues:
- My Nest Protect devices are not reliably passing the network status check
- Nest itself is giving me inconsistent information - if I check Nest from the web app on a laptop, it tells me a particular Nest Protect is offline for the last 5 hours. But in the Android app, it tells me the same device passed the network status check 5 hours ago.
My issue will be resolved when the following are true:
- My Nest Protects pass network checks consistently and reliably. As long as the batteries are good and strong Wifi is available, they should not be failing checks.
- I should get consistent results on the status of my Nest Protects regardless of how I check the status (web app or Android app)
Last week, I got a notification that 2 of my Nest Protects went offline. I have gigabit Internet and a 3-node Asus AiMesh network in my house and confirmed I have 100+ Mbps in every room in the house.
- I tapped the button on the offline Nest Protect to wake it up. It showed yellow and said that it was offline.
- I tapped and held to do a connectivity check. It said it was checking, then after a few seconds the light shut off and the Nest web page still shows offline
- I chatted with support for 45 minutes and they sent me through a bunch of scripted and irrelevant activities (e.g., resetting my Wifi) and they were unable to find the root cause.
After dropping close to $1,000 for all these Nest Protects, I'd expect them to work reliably, and for support to be prompt and effective if any issues come up. Does anyone have any suggestions on how to resolve this? Like many other users, I bought Nest Protect for safety purposes so I can't have them randomly failing for inexplicable reasons.
