Nest Protects online but flashing yellow?

[Pilsco]

Hi there,

I have 3 Nest Protects in my home. Yesterday, I silenced an alarm in the kitchen (Smokey cooking) and since then the other two Protects in my house are still flashing yellow. 

If I tap the button on the two that are flashing, it gives me the “heads up, there’s smoke in the kitchen “ prompt, and I can’t seem to get rid of it.

all three show that they are online in the app, but they won’t complete a test, and the directions for a factory reset aren’t working.

What do I do now?

[squad51]

I am having the exact same issue except that my heads up message is saying that there is carbon monoxide downstairs. I have 7 devices and I tried removing the one where it said the issue was but now I can't re add it. I am more than frustrated.

[Pilsco]

Hey there,

I was on the Iine with tech support for about an hour and it’s all fixed now:

the first step was to remove the “primary unit” (the first one I installed originally and factory reset it. Once that was done, I was able to factory reset my others. Had to remove them all from my ap and factory rest them before starting over with the set up in app - which also meant pulling them down to be able to scan the QR codes on the back of each.

luckily I only had to deal with 3, vs your 7, but I’m back in action now. Hopefully this works for you.

tech support said it sounds like when I silenced the alarm, the Nest network glitched and it didn’t send the signal

to reset the alert to the others. Very frustrating 

[squad51]

It worked. Had to delete and reinstall everything but it's working now. Thanks.

[LoriP]

You’re kidding me with the reset all the units to solve this problem. I have 14 (large house) and I can’t reach the ceilings. Just now seeing the flashing yellow light at 12:04 am trying to go to sleep. I have to get the electrician back out to reset these? What a nightmare. There must be an easier way. 

[randomtom83]

Ugh. I'm having the same issue and not looking forward to having to reset them. There should be an easier way

[thatniceguynick]

FML I am having this same problem at midnight on a work night and it's flashing the the bed room. Why can't they just refresh? We need an update.