I just got off a very frustrating 30 minute chat with the nest protect support team and because my 2 smoke detectors are out of warranty they refused to give me mounting brackets which were lost in a home remodel.
They have the ability to send out these plastic brackets but are just reading from a script and have a very rigid policy which I think is unreasonable since this is not a warranty issue. This is extremely frustrating because there is nowhere to buy these brackets even on their site and they claim because it’s out of warranty there’s no way I can get them. The agent ended up turning my chat off when I asked to be escalated to a manager. I’m extremely frustrated and this will influence me to go to a more friendly support like Amazon and use their products going forward. Does anyone have any suggestions and are the standard smoke detector mounting brackets?