cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest protect pathway triggering randomly

DavidQ
Community Member

I have a Nest Protect where the pathway light triggers randomly all night. We had no pets, no one is in the hallway where it is located, There is nothing that could be triggering it. Anyone have this issue? 

6 REPLIES 6

justsam
Community Member

Is this something that just started and it was OK in the past?  It is possible for wind currents from your HVAC system to be sensed as motion.  Any changes here?

DavidQ
Community Member

Yes,  recent. No issues previously. Been installed fior a few years now.

DavidQ
Community Member

No changes to HVAC. No vents nearby.

moralesvicente
Community Specialist
Community Specialist

Hello DavidQ, 

 

Thank you for taking an interest in our community. I’m sorry to hear that the Pathlight of your Nest Protect is triggering randomly. So no worries; I'll be more than happy to help. 

To effectively troubleshoot, could you please answer these questions?

  • When did the trouble first occur?

  • What is your Nest Protect's exact model? To identify it, you can check out this article: Nest Protect technical specifications

  • Do you see an LED light on your Nest Protect? If so, could you tell me what color it is? 

  • Have you taken some troubleshooting steps to isolate the situation? If so, could you describe them? 

Any additional details you can provide will be helpful.

 

Best regards,

Daniel 

justsam
Community Member

Are you using the Nest app?  I assume you are since you indicated IOS.  How does your Pathlight respond to the SETTINGS available on the app? Can you turn it OFF, change ON duration, or set it always ON?  Is the Protect near End of Life?  

DavidQ
Community Member

I can and have turned it off. No idea if it is near EOL.  It does say replace by 2027.