05-29-2023 02:10 AM
Hi
I've tried several time to add the new Nest protect to my account without success.
I always get te error: P009 Unable to add Nest Protect to your account. Try in a few hours.
I've reset the device, I've restarted the phone...
I don't know what else I can do
Thanks for your help
BR
05-29-2023 03:48 PM
I just came here to post the same exact issue with the Nest Protect just delivered today. Hope we get a response. Right now I have no smoke alarm for my kitchen because the old one died.
05-29-2023 09:42 PM - edited 05-29-2023 09:44 PM
If you have other Nest products installed, check out this thread's comment by @BoulderJ
https://www.googlenestcommunity.com/t5/Nest-Protect/Nest-Protect-P009-Error-Cannot-Add-To-Account/td...
06-01-2023 05:25 AM
Hi
Solved creating a new home
Thanks
06-01-2023 06:27 AM
I hope that's not the only answer. That seems kind of absurd if a Nest product can't be added to an existing home. If that is the only solution I'll just return it.
06-01-2023 07:09 AM
I found a fix (at least for me) and it worked immediately. What I had been instructed to do was move as close to the router as I could during the install. I was literally placing the Nest Protect next to the router and I just kept getting the error. Then I saw people saying you had to uninstall any other Nest doorbells or cameras, which I did not want to do, but it made me think maybe if the Nest Protect is trying to connect through my doorbell, I need to move it closer to the doorbell. I walked outside and placed it right up against the doorbell. Th doorbell came up on the app while I was going through the connection process and the Nest Protect connected right away to my account. So if you have another Nest camera or doorbell. Try placing your Nest Project right on top of it and then start the connection process. It seems like the Nest Protect tries to connect to your account through existing devices instead of going through your router. Problem solved (for me)!
06-01-2023 12:30 PM
Hello folks,
@jserrahima, I’m happy to hear that everything has been sorted out.
@marcel4, thanks for sharing some helpful information for troubleshooting this situation, and I’m also glad that you’ve sorted this out on your own. I appreciate the gesture.
Since we can now consider this one complete, I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.
I appreciate your help, @Kowl.
Cheers,
Zoe