Nest protect won’t connect to Wi-fi

[Colin]

Nest protect won’t connect to Wi-fi despite following guidance. 

[HotWaterJoe]

Many home wifi routers use the same wifi name (SSID) for both the 2GHz wfif and the 5GHz wifi.  The NEST can only connect to the 2GHz wifi.  As a test, try turning off the 5GHz wifi in your wifi router and see if you can connect then.

Bill

[Colin]

Thanks I’ll give it a try

[GarrettDS]

Hey there, 

Just wanted to jump in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[Hilary]

Hey Folks

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary

[Canorton3]

Same issue, on top of that after the reset (as recommended) the app crashes when I try to add the device back on the network.

[HotWaterJoe]

Although I don't think it's required, I seem to have the best luck with both the phone and the Nest are on the same 2GHz WiFi network.  

At our house, I have 2 WiFi networks.  One for 2GHz devices like the Nest and our weather station and another WiFi network for laptops and other phones.

Bill

[Canorton3]

Turns out it is a known bug in the current IOS app and affects all IOS devices