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Nest protect won't setup

Community Member

Hello I have three nest protects - the first two have connected easily with no problems. The third simply will not.

The error code says P017 (0.65).

As the first two connected fine I don't think it's my wifi. Could there be something wrong with it? 

Unlike the first two the circle on the front doesn't have a nest logo on it and the voice has a different accent (English) - could it be a fake? 

Really grateful for any help or info on how to return


Community Member

We're all three purchased new. If the 3rd one was used it still may be linked to the previous owners account and it won't be able to be added to yours 

Community Specialist
Community Specialist

Hi everyone,

In an effort to keep content fresh on the forums here and prioritize current issues, I'm going to go ahead and close up this thread. If you have any outstanding issues from this post or any other problems, please feel free to open up a new discussion.