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Nest protect

BGC11
Community Member

QR code on back of device is damaged and I cannot read the code to re-establish Wi-Fi connectivity.    What can I do to get the code?

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

You either need the QR code or the 6 digit entry key located near the QR code. Perhaps ask a friend or family member for help reading the 6 digit code?

You won't be able to set it up without one or the other.

EmersonB
Community Specialist
Community Specialist

Hello everybody,

 

@David_K appreciate the information.

 

@BGC11 how's it going? I know the feeling when you can't set up a device. No worries! Let's check what other options we have.

 

Try taking a photo of the entry key so that you can see it better on your phone. Also, if you still have the box, you may check the QR code there. Hit this link to know more about setting up a Nest Protect.

 

Keep me posted.

 

Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey BGC11,

 

I just wanted to follow up and see if the steps above work? Let us know if you have more questions in mind.

 

Regards,
Emerson

Jake
Community Specialist
Community Specialist

Hey BGC11,


I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake