Nest secure and Brinks

[stephenciano]

I have a Nest Guard device that I have loved for the past 5 years. Everything was working perfectly until 2 week ago when the cell service stopped working. I pay for Brinks and hadn’t had any problems since I started. On the device technical info, it states that the cellular activation Is activated but the registration is denied. I have tried restarting the device, moving the devices location, adding it to brinks with a new activation code, but nothing is working. Wondering if anyone had any other ideas? Communicating with Brinks and Google Nest has been cumbersome and tiring. I have called many times with no resolution and keep getting passed to another person. 
Thanks in advance!

[Toshiro]

I've had the exact same issue. I called Brinks and they said the issue is likely with Nest. I called Nest and they suggested that Brinks would disable monitoring and enable it again to see if it would solve the issue. The Google Store portal however did not accept the monitoring re-activation. Then Google support said that they are not accepting new customers for Nest/Brinks! I'm left with $600 worth of Nest Secure that cannot be monitored. Google keeps sending me from one person to another... Looking for a way to get refund. Any experience with this would be appreciated. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. However, the amount of support that we can provide is limited when it comes to Brink. I would suggest if you can, to contact Support directly for further assistance. 

Best Regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Toshiro]

Hi Brad,

I've spent 10+ hours with Google support and the issue is still open. They made it very clear that they will not address the issue and that they will not refund me for a $600 system that they forced me out of. I will see if there is a trend of people being forced into obsoleteness so we can take a group action.

Olivier

[Brad]

@Toshiro

I am terribly sorry to hear that you haven't had the best experience with Support. I wish there was more I could offer, but we cannot process these requests in the forums. Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad